Your Guests. Your Data. Your Relationship.
KundenSystem is the CRM for restaurants that truly want to know their guests. Customer profiles, order history and loyalty programs — right inside your GastroSystem.
You know your food. But do you know your guests?
KundenSystem: Every guest counts. Every order moves you forward.
KundenSystem automatically collects customer data from every order and gives you the tools to turn it into real relationships. More regulars, more revenue, less effort.
- Automatic customer profiles Every order is linked to a customer profile. Name, contact details, preferences — all in one place.
- Loyalty programs that work Stamp cards, discount codes, birthday offers — you decide how to reward your regulars.
- Targeted campaigns Send push notifications and emails to the right customers at the right time. No spam, just relevant offers.
Automatic customer profiles
Every order is automatically linked to a customer profile. See at a glance: order frequency, favorite dishes, average order value and last visit.
- Automatic matching by email/phone
- Order history per customer
- Favorite dishes and preferences
- Customer value at a glance
Digital stamp cards & rewards
Create digital loyalty programs that motivate your guests to come back. Collect points, redeem rewards — all automatically through the ordering app.
- Digital stamp cards
- Flexible points systems
- Automatic reward redemption
- Individual reward tiers
Targeted marketing campaigns
Reach your customers with personalized messages. Segment by ordering behavior, favorite dishes or last visit — and send offers that actually land.
- Push notifications to app users
- Email campaigns with templates
- Customer segmentation
- Automated birthday vouchers
Customer insights & analytics
Understand your guests better than ever before. Which customers are most valuable? Who's at risk of churning? Where is there untapped potential?
- Customer lifetime value
- Churn risk detection
- Order trends by customer group
- Revenue per customer segment
Feedback & reviews
Automatically collect feedback after every order. Respond to unhappy customers before they write a bad review — and strengthen the bond with satisfied guests.
- Automatic feedback requests
- Internal rating system
- Direct channel to the customer
- Resolve issues before they escalate
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Frequently asked questions
Does KundenSystem cost extra?
No. KundenSystem is automatically included in your GastroSystem plan. No additional costs.
Are customer profiles created automatically?
Yes. As soon as a guest orders through your ordering app, a profile is created automatically — with email, order history and preferences. No manual input required.
Is this GDPR compliant?
Yes. All data is stored in Germany. Customers can view, export or delete their data at any time. Marketing consent is properly collected.
Can I import existing customer data?
Yes. You can import existing customer lists via CSV. We'll help you with the migration.
How do the loyalty programs work?
You define how many points are earned per order and what rewards are available. Everything runs automatically through the ordering app — your customers see their points balance with every order.
Can I send push notifications to my customers?
Yes. Customers who use your web app can receive push notifications. You can send campaigns to everyone or target specific customer groups.
How does customer segmentation work?
KundenSystem automatically segments your customers — by order frequency, revenue, favorite dishes, and activity. This lets you create targeted campaigns for regulars, occasional orderers, or inactive customers.
Can I set up automatic birthday discounts?
Yes, you can set up automatic birthday greetings with a personal discount code. KundenSystem detects the birthday from the customer profile and sends the message at the right time — fully automated.
How is customer data secured?
All customer data is stored encrypted and backed up regularly. Access is only possible through authenticated connections. Data processing is GDPR-compliant on servers in Germany.
Can I collect customer reviews?
Yes, after every order customers can leave a review. Reviews feed into your dashboard and help you monitor service quality. Positive reviews also strengthen your online reputation.
How do I measure the success of my campaigns?
The KundenSystem dashboard shows you for each campaign the open rate, redemption rate, generated revenue, and number of reactivated customers. This gives you an at-a-glance view of which campaigns are worth it.
Does the loyalty program work for pickup orders too?
Yes, the loyalty program applies to all order types — delivery, pickup, and dine-in. Customers earn points with every order, regardless of how they order. Points can be redeemed for discounts or free products.
Ready to truly get to know your guests?
Get started with GastroSystem and KundenSystem now. Build real relationships with your guests — automatically.
Request a demo
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