The ordering system for upscale restaurants
In fine dining, the experience is the product: a guest paying €120 for a tasting menu expects seamless service — from the online reservation through wine pairing recommendations to a personalised guest profile. GastroSystem gives you the digital infrastructure for this standard: reservation module with deposit, tasting menu booking and CRM for regulars.
Challenges in fine dining
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How GastroSystem helps fine dining restaurants
Reservation with deposit and no-show fee
Guests reserve online and either store a credit card when booking or pay a deposit of, for example, €30 per person. If they don't show and don't cancel in time, the no-show fee is charged automatically. This eliminates spontaneous non-attendance and at least covers the food cost.
Tasting menu booking with upgrade options
Create a booking form for the tasting menu: number of courses (5 or 7), wine pairing yes/no, vegetarian alternative for specific courses, special requests via free-text field. The guest chooses everything online and you receive the complete configuration before the visit. No lengthy phone enquiries.
Guest CRM with preferences and notes
Every regular has a profile: favourite dishes, wine preferences, allergies, seating preferences, last 5 visits with total spend. The team reads the profile before table service. Every guest feels recognised — without manually collecting notes on paper.
Wine pairing suggestion in the booking flow
After selecting the menu, the booking system automatically presents the wine pairing as an option with description and price. Conversion rate for pairing bookings rises by typically 25–40% compared to a verbal suggestion at the table.
What fine dining restaurants gain
A fine dining restaurant with 30 covers per evening and an average ticket of €120 turns over €3,600 per evening. With a no-show fee that prevents even 2 empty seats per week, that is €960 recovered per month. Wine pairing upsell at +€60/person on 30% of bookings adds another €1,620/month.
Features for fine dining restaurants
Reservation with deposit
Online booking with deposit or credit card hold and automatic no-show fee.
Read more →Guest CRM
Guest profiles with preferences, allergies and visit history.
Read more →Tasting menu configurator
Multi-course booking with wine pairing and dietary alternatives.
Read more →Newsletter & birthday mailer
Personalised communication with regulars.
Read more →Common questions for fine dining restaurants
How does the no-show fee work technically?
When booking, the guest enters their credit card details via Stripe. If they don't show and haven't cancelled within the defined window (e.g. 48 hours), GastroSystem automatically charges the specified amount per person. You receive the funds directly.
Can I offer the wine pairing as a booking option?
Yes. You add wine pairing as an optional add-on in the tasting menu booking form — with description, photo and price. The guest selects it during booking. You see the complete configuration before the visit.
How do I access guest profiles before service?
Open the reservation in the GastroSystem dashboard — the guest profile is shown directly: preferences, allergies, notes and past visits. Your team can view this on any device before service begins.